Mantra of innovation, transformation and growth in the business. We are there to provide you the simple, agile and economical cost of services. We bring broad experience in the BPO and technology. We are in a position to provide you the best business services integrated with the technology helping you to achieve the excellence in business thereby increasing the value of ownership.

From our experience, most major ERP/CRM/SCM/HCM solutions have a number of larger scale organization and process improvement initiatives associated with the Enterprise initiative to help achieve real business benefit that justifies the investment in the enabling technology. We distinguish these larger scale organization and process improvement initiatives from change impacts directly related to new EA process design/development activity. We work with our clients in both of these areas to successfully engage the people across key business operations, integrate change management activities, smoothly transition to a new organizational design; all with the end goal of achieving true business value from the initiative.

GLOBAL SUPPLY CHAIN MANAGEMENT

These in turn will drive significant business value but will require more effective management of complex cross function / business activities that are not owned by one individual or organization.

FINANCE SHARED SERVICES MANAGEMENT

At a minimum,major EA solutions usually require Master Data to be managed in a more consistent and central manner across process areas, business units and geographies. It is important to link these efforts with improved end-to-end business processes enabled by the new technology.

CUSTOMER RELATIONSHIP MANAGEMENT

Large scale initiatives are highly integrated with our traditional EA change management streams of activity including stakeholder and communications management, operational readiness, organizational change, and training. We recognize the need for more encompassing and complex decision making governance processes, organizational dynamics, design considerations/analysis, and timing.

HUMAN RESOURCE MANAGEMENT

We address the establishment of the following key organizational elements:

• End-to-End Process Design, Development and Governance - by helping to define complex process activities, introduce operational improvement and helping to establish process governance across business, functions/activities and geographies.
• ​Reporting Structure – by defining the grouping of work activities, direct and indirect reporting lines, processes within scope of the organization, and location and size of the organization.
• Role Design - by defining roles and responsibilities of organization units, cascading down to individuals. Determining skills, training, and experience requirements for the processes that are addressed.
• ​Performance Measures - by defining how the performance of people, groups and units are measured.
• Work Group Design - by defining how units and teams will work together. Includes operational characteristics, culture, communications and authority bases.
• Integration Mechanisms - by creating the “glue” that holds the organization together. Enables effective collaboration across processes and organizational groups. Includes mechanisms such as service level agreements, policies and defined accountability supported by ongoing governance.