The innovative technologies are transforming the economies and business in the way leaders and organizations do business. However, this rapid adoption of new technologies demands significant cultural change and challenges traditional business models.
Our teams design winning strategies by harnessing the power of the new technology advancement in to the business. We bring value and performance through our expertise in SAP, ERP, Digitization,Cloud computing, information insight and business.
SapCommerce is a host of unique IT services and solutions. It has in offer from some key IT requirements the emerging as well as established businesses look for, be it Project Management Implementation Services, Production Support Off-shore Shared Services, End User Training, Documentation and Production Support covering Helpdesk, Advanced Functional Support, Advanced Technical Support, etc., Change Management User Training Services, System Upgrade Migration Services, and your unique customized requirement, to name a few.
PROJECT MANAGEMENT IMPLEMENTATION SERVICES
SapCommerce also offers the complete Implementation Services to our clients. We offer initial assessment process, Fit gap Analysis, Industry Best Practices Approach, Pilot Conference Room Sessions, Design, Build, Testing, Training, Rollout and Post Go-live Production Support.
Our expert SME prepares a complete assessment document to evaluate your unique business needs and identifies any gaps in the functionality provided by the chosen ERP Package. Alternatives will be provided when gaps in functionality are encountered. Any gaps will be dealt with as a change to a business process, a custom report or a customization to the software. We also identify all your unique requirements based on their level of priority.
PRODUCTION SUPPORT OFF-SHORE SHARED SERVICES
SapCommerce is specialized in providing on-site, long-term, part-time consultation and support services on a contract basis to all our clients. We provide expert services in the areas of End User Training, Documentation and Production Support.
- Tier 1 - Helpdesk: Receive support requests, enter requests into support tracking system, perform simple trouble-shooting, route support requests to Tier 2 support as appropriate.
- Tier 2 - Advanced Functional Support: Determine nature of support request; provide advanced functional support, route support requests to Tier 3 support as appropriate.
- Tier 3 - Advanced Technical Support: Determine nature of support request and route to appropriate technical support area, provide advanced technical support.
CHANGE MANAGEMENT USER TRAINING SERVICES
End User Training Services: ERP Analysts Inc offers a variety of education, training, and consulting services designed to support end users and your employees. Our services include to Identify training needs, Develop curriculum based on needs, Determine security requirements for all end users, Provide a variety of training formats such as, hands on instructor led training, demonstrations, documentation, training aids and in service opportunities.
SYSTEM UPGRADE MIGRATION SERVICES
Specialty and Upgrade services: SAP Commerce is also expertise in providing other specialty services like Merge Databases, Split databases, Platform migrations,Upgrades.
